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| Q: Is Muskrat/Pump protection necessary ? |
A: Yes.
We include protection on all of our RHP series fountains.
Here is what happens if we don't... Muskrats chew the powercord,
usually near the pump, once the outer jacket of the wire has
been opened, it then acts like a straw allowing water to enter
the dry end of the motor housing, within days the GFCI begins
to trip.
If this happens PLEASE remove the pump from the pond immediately,
the sooner it is removed from the water the better chance we
have to dry the pump out and salvage it.
Our Muskrat/pump protection protects the first two feet of wire
and seals off the pump so that should a muskrat chew beyond the
protection the result will not be to replace the pump, saving
you hundreds of dollars in replacement costs. The GFCI will still
trip, it just won't ruin your pump before you can get it out
of the water. |
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| Q: How do your fountains compare to major brand
fountains ? |
| A: The RHP Series fountains
combine high quality and affordable prices. The RHP Series of
fountains offer uniquely different pattern choices, The RHP 10,000
display patterns compare in size to most major brand's 2HP units,
while it costs less to operate and is much easier to service.
Consider the cost of a major brand fountain compared to the cost
of an RHP Series fountain; you may pay as much as 5 times the
price of an RHP for a major brand. If the more expensive fountain
comes with a longer warranty you should keep in mind the replacement
cost for an RHP pump is still considerably less than the higher
initial investment on the major brand. |
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| Q: How do I determine the size fountain/aerator
I need for my pond ? |
A: This is one of the toughest
questions to answer because not everyone wants the same effect.
DO NOT USE HORSEPOWER to determine your fountain/aerator
sizing.
What you want to know is the Gallons Per Hour (GPH) of the pump
being utilized.
Visually speaking.
The 4000 GPH pumps are adequately sized for ½ - 3/4 acre
ponds.
The 7500 GPH pumps are higher volume and are great for the same
size and larger.
The 10000 GPH pumps are even higher and are usually used in ½
acre on up.
The larger the GPH the more dramatic the effect, it truly depends
on your personal preference.
Fountains will never equal aerators in volume and are at a disadvantage
if you try to compare the two.
Propellers (aerators, display aerators) circulate larger volumes
of water.
Impellers (fountains) circulate less volume, but develop pressure
that is needed to create the larger displays.
Two things to ask yourself:
Do I want maximum aeration for the pond, no need for visual effect
? (aerators)
Do I want to add beauty at a lower volume of aeration ? (fountains) |
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| Q: : I bought a pond fountain from one of your
competitors that claimed a 5 year warranty, the motor since quit
and I haven’t been able to reach anyone from their company
to redeem the warranty. Can you help me ? |
| A: Yes, we can help you,
if by chance your pump falls under the one year warranty ( that
the manufacturer extends with the pump) we have been able to
secure warranty replacements through the pump manufacturer for
many clients that did not originally purchase the pumps from
us. As well, we have also had some success in repairing the old
T- series pumps. We also sell the new replacement pumps for many
of the more popular fountains for much less. |
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| Q: How long have you been in business? |
| A: Our first line of fountains
started in 1999, we set out to prove low cost fountains could
be built to last. We implement the latest technology of pumps,
never standing still with what we have achieved, but pushing
forward our latest designs, always with an emphasis on quality. |
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| Q: Do you service other makes and models of pond
fountains and aerators? |
| A: We do offer service
on many other makes and models of fountains, we have saved customers
thousands on replacement pumps and lighting. Our experience with
pumps and their capabilities allows us to offer alternatives.
IF your nozzle, float and power cord are still usable, then lets
find the right size pump to get it back into the pond. |
| |
| Q: Do I need an electrician to troubleshoot my
fountain ? |
A: Before you hire an electrician,
PLEASE let us help with a few simple steps you can try first.
Always unplug the fountain from power first.
If it is tripping the GFCI, please remove it from the pond immediately,
see Question #1.
If you have a pump that is no longer operating, please remove
it from the float, remove the screen/filter and send it back
to us for inspection.
We can always help you step by step over the phone for free....
before you pay someone to come out to your house.
1-888-965-9655 |
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| Q: Is Solar a viable alternative ? |
| A: For fountains and aerators
of this size, we have not seen anything yet that compares or
is remotely close in cost or pumping output. |
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| Q: How do I anchor my fountain/aerator ? |
A: There are two methods
that we usually use to anchor the fountains/aerators.
1. Concrete blocks with nylon line, pull the fountain/aerator
to the location you desire, and tie the anchor lines to the float
and drop concrete blocks about 25-30 feet in either direction
from the float.
2. Nylon line and one tie off (rebar) or concrete block: tie
the nylon line to the float, pull fountain to desired location
and tie line to rebar, stake or concrete block just under water
line at edge of pond. (Most commonly done in residential applications) |
| |
| Q: Is it necessary to remove the fountain in
the wintertime ? |
A: Depending on the thickness
of ice you experience, it isn’t always necessary to remove
the fountain/aerator from the pond. If you leave the fountain/aerator
in the pond you will want to shut it off if the ice begins to
build on the float, don’t turn the fountain/aerator back
on until the ice is gone.
We see a great deal of the damage done to pumps when the units
are turned back on when there is still ice in the nozzle and
pump, shearing an impeller or worse. If you choose to remove
the fountain just make sure that the water has been drained and
try to keep it in an area that remains above freezing, as the
freeze and thaw can damage some pumps. If you don’t want
to remove the fountain and wiring from the pond, but don’t
want it to freeze in for the winter, if you have the ability
to pull the pump from the float and bag it ( garbage bag) and
lower it into the pond at a depth that will not freeze, this
will eliminate the need to rewire in the Spring. MAKE SURE
TO DISCONNECT THE POWER if you do this. |
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| Q: Can I swim in the pond with the fountain/aerator
running ? |
| A: NO. Even though
all our units include GFCI protection, UNDER NO CIRCUMSTANCES
SHOULD ANYONE ENTER THE WATER OR SWIM WHILE THE ELECTRICAL MOTOR
IS IN OPERATION. THERE IS ALWAYS A RISK OF ELECTROCUTION. |
